FAQs
Check out our list of frequently asked questions below for some quick answers. If you still have something on your mind, please reach out. We’ll be more than happy to get you the answers you need.
What is included in the price?
We do all the work! We will deliver, set up and style. The next day we will pick up, launder the linens and disinfect the remaining items. Refer to our booking information page to see what is included in each standard package.
Is there a travel fee?
We deliver free within city limits. Anything outside city limits will have an additional travel fee of $2/km.
How do I book?
Send an email to number1slumber@gmail.com or fill out the Book Your Party form on the website. We will then contact you to book your party. An invoice will be emailed for etransfer payment. Your party is not booked until the deposit has been paid.
Is there a deposit? When does the remaining balance need to be paid off?
A booking deposit of $100 for the large bell tent and $15/tent for the individual indoor tents is due at the time of booking to hold your event dates. Payments must be in form of cash or email transfer. The remaining balance is due the date of the event. For the DIY option setups, the deposit for the individual indoor tents is held until after the equipment is returned and inspected for possible damages. It is usually returned within 24 hours.
What is your cancellation policy?
If you must cancel your party for any reason, the deposit will not be refunded. However, if you need to reschedule we will do our best to accommodate your new date.
What type of payment do you accept?
We only accept cash and email transfer at this time.
How long is the hire of the tent package?
Our standard package is for a one-night rental. Each additional night $30/tent per night. Based on availability.
Will you move furniture to make room for the tents?
Number One Slumber requires that the designated tent area be clean and cleared of furniture. We will not move furniture to make room for your event. As much as we love pets, please, no pets inside of the tents.
How long will it take to set up? Take down?
Set-up times vary by the packaging. Estimate 1-3 hours. Dismantle approximately 45 minutes. Set-up times will be verified 2 days prior to the event date.
Do my guests need to bring a pillow?
Yes, we do not provide pillows to sleep due to hygiene reasons.
How do you launder the linens? Disinfect items? What measures are you taking to prevent Covid-19?
Our client's health and safety are our top priority. All linens are laundered and equipment is disinfected after each event. We will be wearing a mask when we enter your home and will use a disinfectant spray on all items before we leave.